ANI PR Wire
25 Jan 2023, 10:30 GMT+10
New Delhi [India], January 25 (ANI/BusinessWire India): Vadodara, Gujarat based Phonon Communications Pvt. Ltd. has been awarded the estimable 'Unified License for pan India operations in the Audio Conferencing, Audiotex & Voice Mail Services (ACS/Audiotex/VMS)' necessary for operating in Cloud Communication Industry as per the latest guidelines of Department of Telecommunications (DoT).
Phonon Communications had been one of the 28 Companies awarded with the Audiotex/VMS License in 2016 which has been now migrated to an authorisation under the Unified License for the approved services.
Audiotex is an interactive or non-interactive non-realtime service, which allows users to interact with databases over telephone lines. As per the latest TEC standards, these include services such as Interactive Voice Response over DTMF and Speech Recognition, Outbound Audio Play (Auto-Dialing). Audio Conferencing is the real time transmission of voice between a group of users in two or more locations.
As per DoT notification No. 20-577/2016-AS-I (Vol.-III) dtd. 31.12.2021 companies providing these Audiotex and Audio Conferencing services to third parties are required to obtain the authorisation under Unified License for these services. Phonon is one of the first few companies that have obtained this license through migration of their standalone license.
The licensed companies are required to pay License Fees and comply with various Commercial, Technical, & Security requirements issued by DoT.
Ujwal Makhija, Managing Director, Phonon Communications Pvt. Ltd. said, "The recent amendments by DoT on the Audiotex regulations will enable a higher trust ecosystem for cloud IVR and contact center modernisation services in the country. Being one of the first in the industry to get the pan-India Unified License for Audiotex and Audio Conferencing reinforces Phonon's commitment towards providing a fully compliant digitisation solution to its valued customers."
Phonon Communications provides automated messaging, notification, click-to-call and allied artificial intelligence/machine learning-enabled conversational self-service systems. The service aptly called 'Phonon Central' is the self-service platform for building communication campaigns and is the company's flagship cloud-based customer service and call center modernisation suite.
These range across categories including visual IVR, inbound IVR, outbound calls, SMS, email and emergency notifications. They can be seamlessly customized using Phonon's easy to use flow designer and widgets.
To know more about Phonon Communications, visit: (https://www.phonon.io/) and follow us on LinkedIn (https://www.linkedin.com/company/ph0n0n/) and Twitter - (https://twitter.com/ph0n0n). Phonon is a three time Deloitte Technology Fast 50 Winner and a Google Cloud Partner.
This story is provided by BusinessWire India. ANI will not be responsible in any way for the content of this article. (ANI/BusinessWire India)
Get a daily dose of Cambodian Times news through our daily email, its complimentary and keeps you fully up to date with world and business news as well.
Publish news of your business, community or sports group, personnel appointments, major event and more by submitting a news release to Cambodian Times.
More InformationVENICE, Italy: Over the weekend, hundreds of protesters marched through the narrow streets of Venice to voice their opposition to billionaire...
PARIS, France: France is taking stronger steps to reduce smoking. A new health rule announced on Saturday will soon ban smoking in...
WASHINGTON, DC - U.S. President Donald Trump on Tuesday claimed Elon Musk's success has been built on government subsidies. Without...
EVERGLADES, Florida: Over the weekend, a diverse coalition of environmental activists, Native American leaders, and residents gathered...
BEIJING, China: China's national soccer team may struggle to stir excitement, but its humanoid robots are drawing cheers — and not...
]LONDON, U.K.: A World Health Organization (WHO) expert group investigating the origins of the COVID-19 pandemic released its final...
Jaipur (Rajasthan) [India], July 2 (ANI): The much-anticipated LEGEN-Z T10 League will be played from August 7 to August 13 at the...
New Delhi [India], July 2 (ANI): The Board of Control for Cricket in India (BCCI) Ombudsman Justice (Retd) Arun Mishra has directed...
Mumbai (Maharashtra) [India], July 2 (ANI): Actor-comedian Kapil Sharma is back with another episode of 'The Great Indian Kapil Show,'...
Birmingham [UK], July 2 (ANI): Former head coach and cricketer Ravi Shastri didn't mince his words while expressing his discontent...
Birmingham [UK], July 2 (ANI): Indian and England players were wearing a black armband before the start of play on Day 1 of the second...
New Delhi [India], July 2 (ANI): Olympians Anjum Moudgil (also world championship silver medalist) and Saurabh Chaudhary and world...